Unused, in the case, with every piece present.
You have 10 days from delivery to return an unused item to Solviera Avenue, and a faster 48-hour route if it arrived damaged. A tool that has been used shows it immediately, and we cannot sell it again as new.
How long you have
Start a return within 10 days of the delivery date. Items faulty on arrival follow the 48-hour rule below instead of this window.
What can and cannot come back
We accept
Unused tools in the original case or blister with every piece present, plus the invoice.
We cannot accept
- Tools that have been used, sharpened or modified.
- Sets with pieces missing from the tray.
- Items damaged by misuse, over-torquing or the wrong application.
- Clearance stock and gift cards.
Opening a return
Email info@solvieraavenue.shop with your order number and one line about what went wrong, from the address you ordered with. A person replies, usually within one working day, and arranges the collection or the replacement.
Return postage
If the fault is ours — damaged, defective, wrong item, missing item — we cover it entirely. If you changed your mind, you arrange and pay the return journey, and we confirm exactly where to send it before you post anything.
Getting your money back
Once the item is back with us and checked, approved refunds are processed within 6 business days. UPI payments return to the same UPI account; Cash on Delivery orders are refunded by bank transfer once you share the details.
Swaps
Want a different size or finish instead of your money back? Say so in the same email and we exchange rather than refund, subject to stock, settling any price difference either way.
Not shipped yet?
Then the Cancellation Policy applies instead — it is free, and the money is back with you in 5 to 7 business days.